Responding in a Timely Manner

Last year we introduced our service promises to our members. Visit https://www.gcefcu.org/mission.php for the complete list of service promises. If you ever feel that we are not living up to any of these, please let us know. It is important that we get feedback from our members.

In the coming weeks, we want to focus on our service promises and let you know what you should expect from us and what we expect from our employees so that we live up to that service promise. This week, we focus on our promise to respond to your request in a timely manner.

As a part of this promise, employees are asked to reply to e-mails and phone calls within 4 business hours. We know there is nothing more frustrating than not getting called or e-mailed back. For this reason, we also try to respond to e-mails after hours and on weekends.

If you call us, you can expect a live person to answer the phone within 30 seconds. Our call center does a very good job of living up to this service promise. They consistently have good numbers to reflect their commitment to responding in a timely manner.

Now it is your turn. Let us know if you feel we respond in a timely manner.