Our Promises to Our Members

• We promise to treat you with respect and the highest standards of professionalism
• We promise to take ownership of your request
• We promise to make it easy to do business with us.
• We promise to respond to your requests in a timely manner.
• We promise to identify your needs and suggest a solution that will improve your financial life.
• We promise to ensure the privacy of your information.
• We promise to be a trusted and accurate source for financial information.

We believe that by living up to these promises in everything we do, in every member interaction, we will provide our members with the best service possible. In the near future we will be making these promises very prominent to our members. We hope that they hold us accountable to these promises. We hope that they share with us when we fall short and when we exceed their expectations. As always, let us know what you think.