I can think of no better example of one of our employees taking ownership than the following account:
One of our loan officer refinanced a vehicle for a member that was originally financed through Ally Bank (formerly GMAC - the financing arm of GM). He was able to payoff the loan and save the member money on interest. After the vehicle was paid off by the credit union he followed up to obtain the title. He was told that he was on his own in obtaining that because Ally did not have it. I suppose he took it personally and decided to take complete ownership. He took time on his lunch hour to drive into Houston to get a duplicate title. In order to complete this on the member's behalf, he first had to have them sign some paperwork. In order to make it easy on the member he dropped by their house on the way to do the title work.
Examples of employees taking ownership happen every day at the credit union. After all, it is one of our service promises. This example, however, shows how far some will go to take ownership of your request. Let us know if you come across an example of one of our employees taking ownership of your request. We'd love to recognize them for their efforts.
